A twin-module platform for smart factories, bridging warehouse logistics and production performance across SKF's global manufacturing network.
MOM goes beyond MES: quality control, material traceability, production tooling and personnel management in one digital ecosystem, deployed across SKF factories worldwide.
The project delivered two deeply connected modules: FMH (Factory Material Handling), which digitises warehouse logistics, and MPO (Manufacturing Performance Optimization), which lets teams track and reduce production losses in real time.
The goal: a complete digital backbone for factory operations, from the first goods scan at the warehouse dock to the final loss report at the end of a shift.
Needs to monitor losses in real time and report downtime with its causes. Reporting took too long, and the data was hard to keep track of.
Configures the workspace for operators and monitors losses. Missed a real-time visual view; setting up the workspace was difficult.
Reports losses and keeps daily production records accurate. Finding the right loss type was slow, and system delays held reporting up.
Both systems dealt with dense, data-heavy industrial processes. They had to feel fast, reliable and effortless for people working under real factory conditions.
Material traceability, loss reporting and shift planning are dense processes. The flows had to make complex tasks feel manageable and efficient.
Users worked in time-sensitive environments, entering and tracking data quickly without mistakes. Reducing cognitive load on repetitive tasks was key.
From warehouse staff to production analysts, many roles used the systems. The interfaces had to work for all of them: clear, reliable and consistent.
Testing with operators and team leaders validated the navigation, the reporting flow and the workspace setup.
It surfaced pain points around loss reporting, system overload and workspace configuration. Those insights shaped navigation clarity, task speed and system responsiveness.
FMH is a dual-platform solution: a web interface for supervisors and management, and a mobile scanner app for warehouse clerks. Designed across 300+ screens, it bridges the warehouse and the production line with 100% material traceability. MPO then turns every lost minute on the line into a reason.
The manual picking task list is where supervisors follow material moving to the line, from delivery date to staged quantity.
Material data, transport tasks and stock counts in one module, so the warehouse and the line work from the same numbers.
Built for warehouse clerks, the app is the execution layer for every physical task. Each action starts with a scan of a Load Carrier Label (LCL), which ties it to a specific shipment or container and removes manual entry errors.
Operators log hourly output, classify losses against seven predefined categories and produce structured shift reports, so supervisors see production performance in real time.
MPO is fully integrated with FMH: a feedback loop between material flow and production performance.
Together, they form a complete digital foundation for smart manufacturing at SKF, connecting every action from the warehouse dock to the shift report.
Designing MOM alongside MES for the same client deepened my understanding of how interconnected systems need to share a design language while solving fundamentally different problems. FMH and MPO each had their own users, rhythms, and pressures, and getting the details right for each required both precision and empathy.
Physical context shapes digital design. Designing for factory environments (with noise, protective gloves, time pressure, and shift handovers) demanded decisions you rarely consider in office-based software. Every tap target, every label, every confirmation step carries real-world weight.
Sibling products need a shared language. FMH and MPO are different tools with different users, but they live in the same ecosystem. Ensuring visual and interaction consistency across both, without making them feel identical, was one of the most nuanced design challenges of the project.
User testing in the field is irreplaceable. Insights from operators on the factory floor consistently revealed pain points that no amount of desk research would have surfaced, from navigation clarity under shift pressure to how loss types are mentally categorised by different roles.
Mobile and web are not the same problem. The FMH mobile scanner app and web module served different workflows and mindsets. Designing both, with a unified brand but distinct interaction models, reinforced that platform matters as much as feature set.
